작성자: 과거 관리자
작성 날짜: 2022/03/10 (목) 오전 12:18
AI/ML 전문기업 Blue Yonder 한국 오피스에서 Support Engineer 포지션에 걸맞는 인재를 채용합니다.
많은 관심 부탁드리며 적극적인 지원과 연락을 기다립니다.
직무: Sr Support Engineer ( 신입도 가능 )
지원자격 : 컴퓨터공학 전공 혹은 IT 에 관련한 전반적인 지식 소유자, 신입~경력 1,2 년차 지원가능
회사 위치: 서울 역삼역 강남파이낸스센터
연락처 : 02-3016-0700
자세한 사항은 아래 채용공고를 확인하시기 바랍니다.
Overview
Blue Yonder, a leading AI-driven Global Supply Chain Solutions Software Product Company and one of
Glassdoor’s “Best Places To Work” is looking for a Support Engineer for our Support Division
What You Will Do
• Acts as technical and application liaison between the client and other Blue Yonder internal
teams.
• Communicates product and solution expertise to internal and external customers.
• Documents all case interactions with Cloud Services clients.
• Exhibits a strong commitment to customer service while building client partnerships.
• Follows operational guidelines for interacting with other associates.
• Learns new solutions and technologies required to support Cloud Services clients.
• Leverages customer service, communication and problem solving skills to solve inquiries from
Cloud Services customers.
• Manages and responds to client requests via phone, e-mail, and web interface. Provides
updates and case statuses to customers and management.
• Understands and triages customer issues. Leverages any and all necessary technical research
(code review, database queries, traces, debug, etc) or team collaboration.
• Understands Blue Yonder solutions and individual client configurations as well as the third
party tools required to support Blue Yonder solutions.
• Utilizes support tools (Zoom, Teams etc.) to expedite client issues resolution.
• Works as a team member to utilize technical skills and solution expertise to resolve client
issues.
To be successful for the role, you will need to have:
• Proficient in SQL & batch Scripting (2+ years of experience)
• Basic SCM Knowledge.
• Good to have experience on Blue Yonder SCPO suite (Manugistics Networks Demand,
Fulfillment, Collaborate, Monitor) or i2 Solutions like Supply Chain Planner, Factory Planner,
Inventory Optimization, Sales and operation planning, Order Promiser
• Good to have experience in using, implementing, or supporting modern Supply Chain
applications (Blue Yonder/Manugistics/i2, SAP APO, Kinaxis, Infor, or similar)
• Python scripting could be a bonus skill
• Good to Experience of supporting applications on public cloud (preferably azure)
• Good to understand azure SQL scripting and SQL Server database queries.
• Good to understand Tomcat as application server
• Good understanding of Linux OS
• Good to have work experience with India offshore team.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive
our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
Diversity, Inclusion, Value & Equality (DIVE) is our strategy for fostering an inclusive environment we can
be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change,
and our video celebrating the differences in all of us in the words of some of our associates from around
the world.
All qualified applicants will receive consideration for employment without regard to race, color, religion,
sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Website : https://blueyonder.com/
Job opening : https://www.linkedin.com/jobs/view/2832456004
지원방법 : 영문이력서를 아래의 이메일로 보내주시거나 LinkedIn 에 지원해주시기 바랍니다.
Email address : rachel.li@blueyonder.com